Frequently Asked Questions

Tracking updates may temporarily pause while your shipment is in transit, being transferred between facilities, or undergoing customs processing. Updates will resume once the next scan is completed.

“In Transit” means your shipment is actively moving between courier facilities or traveling toward its next destination. This status can remain active for several hours or days, depending on distance.

Most delays resolve automatically. If your shipment shows no movement for more than 48 hours, we recommend contacting our support team for an update.

Yes. All domestic and international shipments are tracked end-to-end using the same tracking system.

Delivery times vary by destination, customs processing, and shipping method. Estimated delivery dates are shown when available.

Yes. International shipments must pass routine customs clearance in the destination country.

Customs authorities may inspect shipments for documentation, duties, or regulatory compliance. This is normal and usually resolves without action.

Discreet shipping ensures packages are unbranded, confidential, and handled privately throughout transit.

No. Tracking information never displays package contents, sender details, or sensitive data.

Yes. Discreet shipments use the same secure tracking system with enhanced privacy protections.

Yes. Pet shipments are handled by trained specialists using climate-controlled transport and safety-approved carriers.

Yes. Live tracking updates are available, along with status notifications at key transit points.

Our handlers monitor pets throughout transit and coordinate with veterinary professionals if needed.

Customs processing is routine for international shipments. Packages may be held for inspection, documentation review, or duty assessment. Most clear within 1-5 business days.

Common causes include weather conditions, high shipping volumes, customs processing, or remote delivery locations. We monitor all shipments and provide updates as they become available.

Customs duties and taxes depend on your country’s regulations and the shipment value. You’ll be notified by customs or the courier if payment is required.

Yes. All tracking data is encrypted and accessible only to authorized users.

No. Tracking access requires a valid tracking number and does not expose personal information.

Tracking shows shipment status, location updates, and estimated delivery dates. Personal details and package contents remain private.